The Secret Side of Love

Privacy Policy

Last updated: July 5, 2026

The Secret Side of Love (“we,” “us,” or “our”) respects your privacy and understands that discretion matters. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, create an account, purchase or manage a membership, participate in community areas, read protected content, watch protected videos, or contact us.

By using this website, you agree to this Privacy Policy.

  1. Adults Only

The Secret Side of Love is intended only for adults who are at least 18 years old, or the age of majority where they live, whichever is higher. We do not knowingly collect personal information from minors. If we learn that a minor has provided personal information, we may delete the information and close the related account.

  1. Information We Collect

We may collect the following types of information:

Account information:
Your name, username, private display name, email address, password credentials, membership status, profile settings, and account preferences.

Membership and transaction information:
Membership level, subscription status, order history, renewal or cancellation status, and payment-related records. Payments may be processed by third-party payment providers such as Stripe. We do not intentionally store your full credit card number on our website.

Community information:
Forum topics, replies, reports, moderation notes, display names, and other information you choose to post or submit in community areas.

Reader, book, story, and video activity:
Information needed to provide protected content, such as access permissions, favorites, reading progress, video access checks, and similar activity related to your account.

Support and contact information:
Information you send when you contact us, including your email address and the contents of your message.

Technical information:
IP address, browser type, device information, operating system, referring pages, pages visited, dates and times of access, cookies, security logs, and similar technical data.

  1. How We Use Information

We may use information to:

  • Create and manage your account.
  • Provide membership access and protected content.
  • Process membership orders, renewals, cancellations, and account changes.
  • Operate community forums and moderation tools.
  • Display your chosen private display name in member areas.
  • Provide support and respond to questions.
  • Improve the website, content, features, and user experience.
  • Protect the security, privacy, and integrity of the website.
  • Prevent abuse, fraud, spam, unauthorized access, and policy violations.
  • Comply with legal obligations and enforce our Terms.
  1. Membership Payments

Membership payments may be processed by third-party payment providers. These providers may collect and process payment information according to their own privacy policies and security practices.

We may receive limited payment-related information, such as transaction status, membership level, renewal status, subscription status, and order history, so we can manage your account and membership access.

Please do not send payment card numbers, passwords, or other sensitive credentials through contact forms, email, forums, or private messages.

  1. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Keep you logged in.
  • Remember account or site preferences.
  • Support checkout and membership access.
  • Protect the site from abuse or unauthorized access.
  • Understand basic site usage and performance.
  • Support embedded or protected media features.

You can adjust cookie settings in your browser, but some features may not work properly if cookies are disabled.

  1. Community Privacy and Discretion

The Secret Side of Love is designed around privacy and discretion, but no online community can be guaranteed completely private.

Please use care when posting in forums or community areas. Do not post personal information, payment information, passwords, private credentials, identifying details, or anything you would not want other authorized members or moderators to see.

We may review, moderate, remove, or restrict community content if needed to enforce our Terms, protect members, respond to reports, or comply with legal obligations.

  1. How We Share Information

We do not sell your personal information.

We may share limited information with service providers that help us operate the website, including hosting providers, payment processors, email providers, security tools, analytics tools, protected video or storage providers, and WordPress-related plugins or services.

We may also share information:

  • When required by law, legal process, or government request.
  • To protect our rights, users, safety, property, or website security.
  • To investigate fraud, abuse, unauthorized access, or policy violations.
  • In connection with a business transfer, such as a merger, sale, or reorganization.
  1. Third-Party Services

Our website may use third-party services for hosting, payments, protected video, storage, email delivery, analytics, security, or other site functions. These services may process information according to their own terms and privacy policies.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

  1. Data Retention

We keep information for as long as needed to operate the website, provide services, manage accounts and memberships, maintain business records, resolve disputes, enforce our Terms, protect the site, and comply with legal obligations.

Community posts, reports, orders, access logs, and account records may be retained after cancellation or account closure when needed for moderation, security, legal, or recordkeeping purposes.

  1. Your Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also be able to update account information through your account profile or membership account pages.

To make a privacy request, contact us at:

info@secretsideoflove.com

We may need to verify your identity before completing certain requests.

  1. Account and Membership Emails

We may send transactional emails related to your account, membership, password resets, orders, renewals, cancellations, policy updates, security, or support requests.

If we send optional marketing emails, you may opt out of those emails using the unsubscribe method provided. Transactional or account-related emails may still be sent when necessary.

  1. Security

We use reasonable measures designed to protect personal information. However, no website, server, database, or internet transmission is completely secure. You are responsible for keeping your login credentials private and for using a strong, unique password.

Notify us promptly if you believe your account has been accessed without permission.

  1. International Visitors

If you access the website from outside the country where our servers or service providers operate, your information may be processed in a different country than where you live. By using the website, you understand that your information may be transferred and processed as described in this Privacy Policy.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

  1. Contact Us

For privacy questions or requests, contact:

The Secret Side of Love
Email: info@secretsideoflove.com